FAQs
How do I cancel my order?
It happens! We are usually pretty quick with processing orders, so please email us right away with your cancellation request at [email protected] You will reach us quicker by email, than by a phone call! If the order has not already been shipped, we will cancel the order and process the refund. If the order has already shipped, you will have to start a return for the order. Personalized products are not refundable, once they have been personalized.
How do I return something from my order?
It’s easy! We want you to be completely happy with your purchase! Please contact us with your order number and the reason for the return. [email protected] We will assist you from there! Just a few general notes: All returns must be made within 14 days of receipt of order. All items returned must be in new, unused condition, in original packaging and with original tags attached. Food products cannot be returned. You will be responsible for shipping costs and shipping costs are not refundable. You are also responsible for any returns lost or damaged during return shipment.
Can I return an item to the store?
Of course! Just bring it in, along with your order information and we will help you with the return. See above for notes on returns.
Can I pick up my order at the store?
Yes! Just choose “in-store pick-up” when you check out. You will then receive an email letting you know when the order is ready to pick-up. Please allow up to 2 days during the holiday season, for orders to be ready to be picked up. When you come to the store to pick up your order, someone at a checkout can assist you in bringing you your order.
Dang! I wanted to PICK UP the order instead of having it SHIP! Now what?
No worries! Just email us ASAP at [email protected] and let us know to make the switch. We will refund you any applicable shipping charges and send you an email showing the refund of the charges.
Oops! I put the wrong bill to address in the order!
This error happens more than you think! If you have received confirmation of the order, then that means that the order went through just fine. But… "I don’t want my gift recipient to get confused about the bill to address!" No worries, if you purchased a Surprise Box, MN Gift Box/Basket or if you paid to have your items Gift Boxed we do not include a packing list, so the billing address does not appear anywhere. If you simply placed an order to ship to a different receipt than yourself, the billing address will appear on the included packing list. If this is the case and you would like this changed, please email us your order # and the correct billing address to: [email protected].
How do I track my order?
Once the order ships, you will receive an email with the tracking number. We do our very best to get the orders out the door as quickly as we can. Most orders ship within a day or two of the order being placed. During the holiday season, we sometimes need a little more time, but it’s still usually pretty quick!
Can I ship to multiple addresses on one order?
No, each order can only have one ship to address.
Can I get my Good Customer Points on my online orders?
Yes, of course! Just leave us a note in the “notes” section with your Good Customer account number (your phone number) and name. We’ll take care of adding the points to your account. At this time, we are unable to redeem Good Customer Rewards on our website.
What happens if my order never arrives or the recipient doesn’t receive the gift?
The first thing to do is to track the order and see where, when and if the order was delivered. If it shows that it was indeed delivered to the correct address, then check again with the recipient. Maybe the package was left at a side door? Or a neighbor grabbed it by mistake. Unfortunately, we cannot be liable for deliveries not received because of theft or damage. If you track the order, and it shows that it has not been delivered, please reach out to us at [email protected] and we will investigate it further.
How do I know you received my order?
That’s an easy one! You will get an email saying that we received your order! You will also get an email letting you know when the order is ready to pick up or that the order is shipping!
Shoot. Why was an item cancelled off my order?
We hate it when this happens. While we do our best to ensure our inventory is accurate, mistakes do happen. If an item you ordered is not in stock and won’t be coming back into stock in the near future, we will cancel the item and refund the cost of it back to your original form of payment. If it is just temporarily out of stock, we will contact you with your options—we can cancel it or it can be backordered.
Can I use the gift card I purchased in the store on the website?
Yes, you can...but FIRST you will need to email us at [email protected] to activate it for web use.
Help! I saw something in the store I wanted, but it’s not on the website. How can I get it?
Although we have an amazing selection of products to the website—it’s still not possible to have everything we sell available online! If you know we have something that you need—and you just can’t find it on our website—please reach out to us at [email protected] and we will assist in your search! Email is the best way to contact us!
Are you hiring?
Possibly! The best place to start is to stop in and pick up an application! For further questions on employment, please reach out to us at [email protected]
Will you donate to our cause?
We are super involved in our Minnetonka community—and have been for almost 40 years! Right now we are focusing our charitable contributions to the local Minnetonka area schools. If you are from a school in the local Minnetonka area, please reach out to us at [email protected]
I have something I would like to sell to the General Store of Minnetonka!
How do I do that?
We welcome your new product ideas! Please send your information to us at [email protected] and be sure to include all the information we may need in evaluating a product or line. Pictures, pricing, etc. Just a few notes: We cannot accept samples of products. Due to the number of inquiries we receive, we are only able to reply to those makers, vendors, sales reps and companies that we see a fit in working with. Thank you for your understanding.